Responsible Gambling

At SpinBoss, we are deeply committed to providing a safe, fair, and enjoyable online gaming environment. We understand that for most of our players, gambling is a form of entertainment. However, we also recognise that for a small number of individuals, gambling can transition from a casual pastime into a serious problem. Our responsible gaming policy outlines the measures we have implemented to prevent problem gambling, protect vulnerable players, and ensure that your experience with SpinBoss remains positive and within your control.

We adhere strictly to the regulations set forth by our licensing authority and continuously review our practices to meet the highest standards of player protection. This commitment is integral to our operations and extends to every aspect of our service, from account registration to game play and withdrawals.

Being aware of the signs associated with problem gambling is the first step towards seeking help. It is important to remember that problem gambling is not a weakness, but a recognised condition that can affect anyone. If you or someone you know exhibits several of these behaviours, it may be time to consider whether gambling has become an issue:

• Spending more money and time gambling than intended.
• Feeling preoccupied with gambling, constantly thinking about it.
• Trying to win back losses, often by increasing stakes.
• Gambling to escape problems, anxiety, or depression.
• Lying to family and friends about the extent of gambling activity.
• Experiencing strained relationships, job loss, or financial difficulties due to gambling.
• Feeling restless or irritable when attempting to cut down or stop gambling.
• Borrowing money or selling possessions to fund gambling.

If these signs resonate with your experience, we strongly encourage you to consider the resources available to help you.

Gambling should always be a form of entertainment, not a source of financial strain or personal distress. To help keep your play enjoyable and within healthy limits, SpinBoss recommends the following guidelines:

• Gamble for entertainment, not as a way to make money.
• Only gamble with money you can afford to lose, never with funds allocated for essential expenses.
• Set strict limits on the time and money you spend gambling, and stick to them.
• Avoid chasing losses. Accept that losses are a part of gambling.
• Balance gambling with other enjoyable activities.
• Never gamble when you are feeling stressed, upset, or under the influence of alcohol or drugs.
• Understand the rules of the games you play.

SpinBoss provides you with the tools to manage your gambling activity proactively. You can set personal limits on your account to control how much you spend, lose, or wager over a specific period. These limits can be set for daily, weekly, or monthly durations.

• Deposit Limits: Restrict the maximum amount of money you can deposit into your SpinBoss account.
• Loss Limits: Define the maximum amount of money you can lose within a chosen timeframe. Once this limit is reached, you will be prevented from placing further bets until the period resets.
• Wager Limits: Control the total amount you can wager within a specific period.

You can adjust these limits at any time through your account settings. An increase to a limit will typically take effect after a cooling-off period to allow for careful consideration, while a decrease will usually be applied immediately.

If you feel you need a short break from gambling, SpinBoss offers Time-Out options. A Time-Out allows you to temporarily suspend your account for a period ranging from 24 hours to six weeks. During this period, you will not be able to log in, deposit, or play any games on SpinBoss. This feature is designed to provide a short break to reflect on your gambling habits without committing to a longer self-exclusion.

Activating a Time-Out is straightforward and can be done via your account settings. Once a Time-Out is set, it cannot be reversed until the chosen period has elapsed.

For individuals who feel their gambling has become problematic and requires a more substantial break, SpinBoss offers a comprehensive Self-Exclusion programme. Self-Exclusion allows you to block yourself from accessing your account for a longer, predetermined period, typically from six months up to five years, or even permanently. During a self-exclusion period:

• Your SpinBoss account will be immediately closed, and you will be prevented from opening new accounts.
• We will take all reasonable steps to ensure you do not receive any marketing materials from us.
• Any remaining balance in your account will be returned to you in accordance with our terms and conditions.

Once activated, self-exclusion cannot be reversed. Reopening your account after a self-exclusion period will require a formal request and a review process, often including a further cooling-off period, to ensure that it is safe and appropriate for you to resume gambling.

SpinBoss is strictly committed to preventing underage gambling. Our services are not intended for, nor do we permit, anyone under the legal gambling age (18 years or the legal age in your jurisdiction, whichever is higher) to register an account or participate in any gambling activities. We employ robust age verification procedures during the registration process, and we may request additional documentation to confirm a player's age. Any account found to belong to a minor will be immediately closed, and any winnings forfeited.

We urge parents and guardians to take an active role in protecting minors from accessing gambling sites. Consider using internet filtering software and maintaining account security to prevent unauthorised access to your SpinBoss account.

To help you monitor your gambling activity and maintain awareness of the time spent playing, SpinBoss offers Reality Checks. This feature provides periodic pop-up messages during your gaming session, reminding you of:

• The amount of time you have been playing.
• Your net winnings or losses during that session.

You can set the frequency of these reminders to suit your preferences. The Reality Check prompt will give you the option to continue playing or to exit the game. This tool is designed to encourage regular breaks and help you make informed decisions about continuing your play.

If you are concerned about your gambling habits, taking a self-assessment can be a helpful first step. Many reputable organisations provide confidential questionnaires designed to help you understand if your gambling is becoming a problem. These assessments typically ask a series of questions about your gambling behaviour, your feelings about gambling, and its impact on your life. Answering honestly can provide valuable insight into whether you need to seek further support. While SpinBoss does not host a specific self-assessment tool directly, we encourage you to utilise external resources for this purpose.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

National support: United Kingdom

• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• GambleAware
• Gamblers Anonymous Great Britain · Helpline: 0330 094 0322
• Self-exclusion: GAMSTOP

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)